Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book Download Book

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Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification. Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit. Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with

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Foundations of IT Service Management with ITIL 2011 info

The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.

This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain

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Cracking the GRE, 2011 Edition (Graduate School Test Preparation) read online

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If it’s on the GRE, it’s in this book. Cracking the GRE, 2011 Edition, includes:

• Access to 2 full-length practice tests online, plus more than 300 questions in the book
• Everything you need to know for the current version of the GRE, plus info on changes coming in late 2011
• Detailed explanations for every practice question
• Practical information on the what, when, where, and how of the GRE
• Techniques for turning difficult algebra problems into easy arithmetic problems
• Strategies to help you solve even the toughest questions in Text Completions, Reading Comprehension, Quantitative Comparisons, and more
• Online, interactive tutorial lessons with extra practice problems

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